Shipping/Returns

Shipping

All items are handmade to order.  Please allow 4-6 weeks for your item to be cut, sewn, and shipped.  If you need something sooner please email Kaelyn@kaelyncobra.com and I will try my very best to accommodate.  All items are shipped USPS unless otherwise specified. You will receive a confirmation email upon ordering and then again with tracking when your item has shipped.

International shipping is automatically calculated at checkout.

On occasion some inventory is ready to ship and will say so in the product description.

Refund policy

We have a 10-day exchange or store credit policy, which means you have 10 days after receiving your item to request a return for either. 

Please pay close attention to the size chart and reach out with any questions or concerns you may have to ensure you get the best fit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Kaelyn@kaelyncobra.com.  Customer is responsible for return shipping, If your return is accepted we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Kaelyn@kaelyncobra.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, custom products (such as special orders or personalized items) swimwear bottoms, or intimate bottoms. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item with your issued store credit.